CANCELLATIONS Should you need to cancel your order, please phone Aluminium Warehouse at the soonest convenience on: 0800 520 0729. We operate with a lead time of 2-5 days, however during quieter periods we can turn around orders quicker therefore its important to let us know before we have your metal ready to be delivered. We regret we can not cancel an order if the metal has already been cut to size. RETURNS AND EXCHANGES Our returns process varies depending on the reason for the return. Please follow the appropriate method from the options below: FAULTY GOODS In the unlikely event that your goods arrive damaged please call our helpline immediately. To conduct our investigation we may ask for photographic evidence of the damage so we can assess how it has happened. Once we have confirmed responsibility for the damage we will arrange for a replacement to be sent and the damaged goods to be collected. CHANGE OF MIND If you have changed your mind about the goods you have received, please call us on: 0800 520 0729 and let us know how you would like to proceed. We are happy to send a replacement and collect the unwanted item if returned in the same condition. An additional delivery fee may be charged as well as any difference in the cost of the replacement. RECEIVED IN ERROR If you have received items that you did not order please call us on: 0800 520 0729 to arrange collection at a convenient time.