Courier Services

DELIVERING MORE THAN JUST METAL We take pride in our delivery service to ensure you receive your order on time, in perfect condition.

When can I expect my goods? All goods are normally dispatched within 2 to 5 working days (5 to 10 days at Christmas). In the unlikely event that we are unable to deliver in the time stated we will email you to let you know. Upon receipt of this email we strongly advise you respond immediately to discuss alternative arrangements.

How will my goods be delivered? We will securely package your goods in our warehouse and use a reliable courier service who cater for all of our metal sizes.

How do I know when my order has been dispatched? When your goods have been dispatched you will receive a confirmation via email. During the 2-5 working day lead time we strongly urge you to check SPAM or JUNK folders in your email account in case our email does not reach your inbox. If you are unable to access your emails or unsure if you have received a confirmation, please call us on: 0800 520 0729.

Can I track my order? We will soon be adding a tracking service to our delivery. Once this is up and running we will update our website to give you further instructions.

My order is due to be delivered today, what time will it arrive? You should expect to receive your order between 9am - 5.30pm Monday-Friday. Unfortunately we are unable to give specific delivery times. Should you require a special delivery service - please ring our helpline before placing your order.

Do I have to sign for my delivery? All orders will require a signature for proof of delivery unless we have been instructed otherwise. For example 'please leave in porch' etc.

The item I have received is damaged, what should I do? In the unlikely event that your goods arrive damaged please call our helpline immediately. To conduct our investigation we may ask for photographic evidence of the damage so we can assess how it has happened. Once we have confirmed responsibility for the damage we will arrange for a replacement to be sent and the damaged goods to be collected.

Can you deliver to an address other than my billing address? Of course, simply add a delivery address to your address book in your account information.

Christmas deliveries We will be closed from 2.00pm on December 21st till January 2nd, no deliveries or collections will be made/available during this period. Last day to order for guaranteed delivery (before Christmas) is Monday the 17th of December. The next delivery date will be the 3rd of January (depending on when the order was placed). Please take into account the amount of working days when placing your order (5 to 10 during this period). Our Sales department and Customer Services will be closed from December 22nd till January 2nd. If you have any queries you can email to: [email protected] and we will respond at the soonest opportunity. From everyone at Aluminium Warehouse, we wish you a very merry Christmas.