What are TradePoints?
TradePoints are a loyalty scheme designed for the Aluminium Warehouse which allows our customers to earn points on our website whenever they make a purchase to then redeem against future purchases.
How can I earn TradePoints?
Every time you shop with the Aluminium Warehouse you will earn TradePoints on your purchase. You will earn 10 TradePoints for every £1.00 spent. Please note TradePoints are only available for direct orders paid via our website. Orders placed over the telephone will not accumulate TradePoints.
How do I sign up for TradePoints?
Simply create an account with the Aluminium Warehouse and you are then ready to collect and spend TradePoints.
How do I spend my TradePoints?
Using the unique slider during checkout, you can select how many TradePoints you would like to use for your transaction. We will then deduct the relevant amount from your account.
Can I use TradePoints alongside another method of payment?
If you do not have enough TradePoints to cover the full balance, any outstanding payment can then be paid using your debit or credit card.
Can I spend my TradePoints straight away?
The TradePoints you earn on each order will be activated straight away.
I need to return an order, what will happen to my TradePoints?
In the event that you no longer require your order, once it is returned to us any TradePoints earned on that order will be deducted from your account.
I have cancelled my order, what will happen to my TradePoints?
Any TradePoints earned on an order that is then cancelled, will be deducted from your account.
How do I check how many TradePoints I have?
You can view your TradePoints balance by simply logging into your account.
I'm having problems paying with my TradePoints, can someone help me?
If you are experiencing any problems, please call our Sales Team on 0800 520 0729 or drop us an email at firstname.lastname@example.org