Please inform us by calling the customer helpline as soon as possible if the items you have received were damaged during transport. To help us identify your order quickly, please have your Order Reference number handy when calling. In order for us to arrange a collection the goods need to be repacked with their original packaging.
Once we have received the goods we will carry out an inspection and replace or refund as necessary.
For business customers, we are only able to accept returns of damaged goods if you inform us within 48 hours of receiving them.
How do I return a faulty Item?
With the exclsuion of wear and tear and damage through mis-use, all of our products come with a manufacturers warranty which covers faulty materials and faulty workmanship. Items which are considered to be consumables such as sanding discs and drill bits are excluded from such guarantees.
Should you wish to make a claim please call our sales helpline on the above number. Please have your Order Reference number handy when calling as this will enable us to identify the order quickly. You will need to return the goods to us in their original packaging, packed suitably for the courier you have chosen to use. If we receive goods in a poorly packed state and are unable to return them to the manufacturer we will be unable to offer a refund.
Once we have received the returned item we shall carry out a full inspection and then refund or replace as required.
Please note if you are having trouble operating a product and are not sure whether it is faulty please call our helpline for technical assistance.
I have received an incorrect item, what should I do?
In the unlikely event that we have sent the wrong item or items to you, please call the customer helpline on the above number (it is helpful to have your Order Reference number to hand when calling).
We will then arrange a suitable date to collect the incorrect item and also redliver the correct item.
If we have supplied an incorrect item please accept our sincere apologies for any inconvenience caused.
I have changed my mind and no longer require the goods, what do I do?
In the event that you no longer require the goods which have been delivered you may return these to us providing you inform us within 10 days of receipt. The Item must be returned in it's original packaging and returned within 5 days of informing us.
Please note it is the customer's responsiblity to return the goods to us in a resalable condition. All shipping costs are to be paid by the customer.
Once we have received them and are satisfied that they can be re-stocked a full refund (excluding shipping charges) will be made.
This returns policy does not apply to business customers.