Don't worry we can soon email the details to you..
Simply click on this link > Forgotten Password < and enter the email address that you used to open the account with. Please note if the email address you enter is not correct, the system will not be able to email your password.
If for any reason you are unable to retrieve your password please call our helpline on the above number.
How do I change my Password?
You need to be logged-in to your account before you can change your password. Under the 'My Account' section select the text 'Change my account password'. You need to enter your current password and confirm your new password. You must click on the continue button in order to save your new password. Please note the next time you Log-in you will only be able to do so with your new password.
How do I change my contact details?
You need to be logged in to change any of your account details information. Under the 'My Account' section you need to click on the text 'View or change my account information'. Within this section you can make changes to names, email address and contact numbers. Once you have made any changes, click on the continue button to save the amended details.
Please note that it is important these details are correct as we will use them for all email notifications and also to contact you should we need to.
How do I manage my address book?
You need to be Logged in to your account to manage your address book. Under the 'My Account' section click on the text 'View or change entries in my address book'.
Your Primary Address is your billing address. This needs to be set to the address where your payment card is registered to.
To add delivery addresses simply click on the 'Add Address' button. Click on continue to save the new address. The system allows you to store a maximum of five addresses.
I am unable to log into my account, what can I do? If for any reason you are unable to log into your account please call our helpline on the above number. Office hours are 8.30am to 5.30pm from Monday to Thursday, 8.30am to 4.30pm on Fridays.