All goods are normally dispatched in 2 to 5 working days. Information regarding availability can be found on the product information pages.
In the unlikely event that we are unable to deliver in the time stated we will give you a call to discuss alternative options.
CHRISTMAS PERIOD DELIVERY TIMES
***LAST POSTING DAY FOR CHRISTMAS & SATURDAY DELIVERIES IS FRIDAY 21st DECEMBER 2012***
How much is UK delivery?
Up to 1kg
1kg to 30kg
United Kingdom, Wales, Scotland
Scotland Highlands & Islands
Northern Ireland, Channel Islands
Service: Tuffnells Express
How do I know when my order has been dispatched?
When your goods have been dispatched your will receive a confirmation via email.
If you have provided us with a mobile number, you will also receive an SMS text message informing you to expect delivery on the following day.
Can I track my order?
Yes you can.
Once you have received the depsatched email confirmation simply click on the link within the message to check on the status of your delivery.
My order is due to be delivered today, what time will it arrive?
Unfortunately we are unable to give specific delivery times. All orders can be tracked online.
You should expect to receive your order between 9am - 5.30pm.
Should you require special delivery services please ring our helpline before placing your order.
Do I have to sign for my delivery?
Small orders sent via Royal Mail will not require a signature.
All other orders will require a signature for proof of delivery unless we have been instructed otherwise. For example 'please leave in porch' etc.
In the unlikely event that your goods arrive damaged please call our helpline immediately. We shall arrange for a replacement to be sent and the damged goods to be collected. We shall then investigate with the courier how this has occured.
Can you deliver to an address other than my billing address? That is no problem. Simply add a delivery address to your address book in your account information.